All controllers are made to order and typically take 2-3 business days (3-6 business days during holiday season) to be assembled before they are shipped. We ship all orders via USPS or FEDEX; international orders ship via USPS Int’l. Please note: During the holiday season, assembly time may increase.
If you select optional rush processing service we guarantee that your controller ships within 1-2 business days.
We offer a 30 day Return Policy if you are not FULLY SATISFIED with our product. Returns will be granted at the sole discretion of Dream Controllers. Controllers exhibiting any use, abuse, scratches, damage, or wear WILL NOT be accepted for return. Warranty stickers must show no sign of tampering or removal. All returns are subject to a 20% RESTOCKING FEE on all refundable merchandise. Customers are responsible for return shipping costs. SHIPPING AND TRANSACTION FEES ARE NON-REFUNDABLE CUSTOM CONTROLLERS USING PERSONAL LOGOS, PICTURES, AND/OR TEXT ARE NON-REFUNDABLE
Rapid Fire is not patchable due to the way it functions. Certain add-on mods (such as fast reload or jitter, for example) which work off glitches in game may be patched. In the unlikely event that this occurs, we offer services at a minimal cost to update your controller once we have defeated the code.
Dream Controllers offers products for sale to be used at the discretion of the customer.
• Personal data should be accurate and relevant to the purpose for which it will be used.
• We will collect & use solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• Personal data will be collected by lawful & fair means, where appropriate and with the consent of the individual concerned. This will only be retained as long as necessary for the fulfillment of those purposes.
• We commit in protecting personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• Our policies & practices relating to the management of personal information will be made available for our customer information.
Dream Controller is strongly committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.